Our mission at PNW Home and Garden is to provide our customers with unmatched service, beautiful projects installed properly while providing a sense of lasting value when we are done. We are determined to invest in the highest quality people for our team to ensure our promises are met and to aim for continued growth both internally and in our community.
We promise:
- Our bids are reasonable and competitive;
- Our contracts are always itemized, clear, precise, and signed. All parties understand the scope of work, and the cost at the beginning of each project;
- You will meet in person with your project manager once a week in person, and be able to talk on the phone when you desire;
- If we are working with insurance companies, we will ensure that you won’t need to pay the costs, unless you decide to upgrade;
- We guarantee safety first; be it to wear masks, construction hazards, and the workmen we bring in your home, your family’s safety is our first priority;
- When we accept your job, we will work on your job full-time until it is done, we will not be working on multiple jobs;
- There will be an emergency clause, put into the contract that covers problems that were not foreseen at the beginning, such as mold, electrical problems, etc. If no problems were discovered, the emergency money will be returned at the end of the project;
- We work off of signed agreements and scopes of work. Your rights are protected, our responsibilities are guaranteed.
- At the signing of each project we ask for a non-returnable payment for supplies and a 10% down of the total project, this ensures your job on our calendar.
- We promise that we will give you what you ask for so that you can live in the home of your dreams.
We provide a 1-year warranty on labor and factory warranty on provided materials with our labor from PNW Home and Garden!